1. Scope
This policy explains how RivoCall collects, uses, stores, and protects information from people who visit rivocall.com, submit contact or onboarding forms, communicate with us by email or SMS, or use RivoCall services.
2. Information we collect
The information we collect depends on how you interact with us. The main categories are below.
- Contact and support submissions: name, company name, work email, phone number, plan interest, missed-call volume range, and any details you include in your message.
- Onboarding details: full name, business name, trade type, service area, phone number, email address, selected plan, region, and referral code if one is provided.
- Payment and subscription details: when you start a trial or paid subscription, checkout is handled by Stripe. We receive subscription and transaction status information needed to activate and manage your account, but we do not store your full payment card number on this website.
- Service communications: if you become a customer, we may process business messaging and workflow information needed to run missed-call responses, follow-ups, owner alerts, support interactions, and opt-in or opt-out records.
- Technical and usage data: basic request metadata such as IP address, browser or device information, timestamps, and diagnostic logs may be collected by our website, hosting, and application infrastructure to keep the service secure and working.
- Cookies and local browser storage: we set a small
lr-regioncookie to localize pricing for U.S. and Canadian visitors, and we may temporarily store an onboarding ID in your browser so checkout and setup can be completed.
3. How we use data
We use the information above only for legitimate business and service purposes, including to:
- respond to your inquiry, demo request, onboarding request, or support message;
- create and manage your onboarding session, account, trial, and subscription;
- process billing, receipts, renewals, and other service-related payment events;
- operate missed-call response, SMS workflows, notifications, reporting, dashboards, and related product features;
- send service updates, support replies, setup instructions, and account notices;
- maintain security, prevent abuse or fraud, troubleshoot issues, and improve reliability;
- keep business records and comply with legal obligations.
We do not use the information you submit to build third-party advertising audiences, and we do not sell your information for marketing lists.
4. Data sharing
We do not sell, rent, or share your personal information with unrelated third parties for their own marketing or advertising purposes. We also do not hand your contact information to third parties so they can market to you.
We may disclose limited information only when needed to operate RivoCall, such as to payment processors, hosting and application infrastructure providers, email delivery providers, and messaging or telephony providers that help us deliver the service on our behalf. Those providers may process information only to perform the services we request.
We may also disclose information if required to comply with law, enforce our terms, or protect the rights, safety, or security of our customers, users, or business.
5. SMS program privacy disclosures
If you opt in to receive text messages from RivoCall, message frequency varies based on your inquiry, onboarding activity, account status, and support needs. Message and data rates may apply according to your wireless plan.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Mobile numbers, text messaging originator opt-in data, and consent records are not sold, shared, or disclosed except as needed to provide the messaging services you requested, to support our operations, or where disclosure is legally required.
6. Retention and security
We retain information only for as long as needed to respond to inquiries, provide the service, maintain account and billing records, resolve disputes, and satisfy legal or contractual requirements. We use reasonable administrative, technical, and organizational safeguards to reduce the risk of unauthorized access, loss, misuse, or disclosure.
7. Your choices
You may request access to, correction of, or deletion of certain personal information, subject to legal and operational constraints. You may also opt out of SMS messages by replying STOP, and customers can request account offboarding or data removal where applicable.
For messaging help, reply HELP to a RivoCall text message or visit Support.
8. Contact
Privacy inquiries: support@rivocall.com